Refund policy

### **Return and Refund Policy for DIGITALLY READS** **Last Updated: 19-09-2025** Thank you for shopping at DIGITALLY READS. We offer digital products designed to help you build your brand. Due to the intangible and instantly deliverable nature of digital products, we have a strict **no-refund policy** on all logo purchases. Please read this policy carefully before completing your transaction. #### **1. No Refunds or Returns** All sales of digital logo files (including but not limited to .PNG, .JPG, .PDF, .SVG, and .AI files) are **final and non-refundable**. Once a digital product has been purchased and the digital files have been made available for download, the sale is final. We do not offer refunds, exchanges, or returns for any of our digital products. **Why we have this policy:** Digital products cannot be "returned" in the traditional sense. Once you have downloaded the files, you have a permanent copy of the product, and we cannot revoke access or usage. Therefore, it is not possible for us to accept a return or issue a refund after the digital product has been delivered. #### **2. Before You Purchase: Your Responsibility** We strongly encourage you to: *   Carefully review your logo selection, customization options (if any), and cart contents before completing your purchase. *   Ensure the logo you are purchasing meets your needs in terms of style, color, and intended use. *   Verify that your device and software are compatible with the file formats provided (e.g., you need vector-based software to edit an .AI or .SVG file). Our product galleries and descriptions are provided to give you the best possible idea of what you are purchasing. #### **3. Exceptional Circumstances** We stand behind the quality of our products. In the rare event that you experience one of the following issues, please contact us immediately: *   **Technical Issues:** The files you downloaded are corrupted, damaged, or incomplete. *   **Incorrect Product:** You received files that are different from what was described and shown on the product page. *   **Failed Delivery:** You did not receive the download link or access to your files due to a technical error on our website. In these cases, we will gladly work with you to resolve the issue by providing a new, functional download link or the correct product files. #### **4. How to Contact Us for Support** If you believe your situation qualifies under the exceptional circumstances listed above, or if you need any technical support with your files, please contact our customer support team within **7 days** of your purchase. **Contact Information:** *   **Email:** [support@digitallyreads.com] (or your designated support email) *   **Contact Form:** [Link to your Shopify contact form] Please include your: *   Full Name *   Order Number *   Product Name *   Detailed description of the issue We are committed to providing excellent customer service and will respond to all legitimate queries as quickly as possible. #### **5. Copyright and Usage** All logos sold on DIGITALLY READS are provided with a **non-exclusive, non-transferable license** for personal or commercial use. Upon purchase, you are granted the rights to use the logo for your business or project. However, **you may not** resell, redistribute, claim as your own, or transfer the digital files to another party. All copyrights and intellectual property rights of the original design files remain the property of DIGITALLY READS. --- **By purchasing from DIGITALLY READS, you acknowledge that you have read, understood, and agree to be bound by this No Refund and Return Policy.**